Shipping & Returns

 

HOLIDAY DELIVERY 

  • We will do our best to accommodate all holiday orders and get them in your hands by your desired date. However, we are not responsible for any delays due to carrier interruptions in service.
  • Personalized orders must be received by December 16
  • Orders with ground shipping must be received by December 18th
  • If an item will not arrive by your desired date with the delivery method chosen we will contact your right away to discuss alternatives.


ESTIMATED DELIVERY  

As many of our products are made to order, expected delivery, at times, may be difficult to predict. Should you require your selection by a specific date, however, please convey your needs and we well do our very best to accommodate you. 

     

    OTHER DELIVERY SPECIFICS 

    • We are pleased to ship to APO or FPO addresses.
    • Your delivery will be insured for the total value.
    • Selections with a value over $500.00 US Dollars will require signature of addressee for delivery.
    • Address of recipient must be verified.

    DELIVERY FEES 

    • Our delivery fees are based on actual delivery costs. 
    • We always attempt to use the safest and most cost effective method of delivery taking into consideration the type of item ordered and the delivery location / address. 
    • Typically our goods are dispatched via FedEx Ground, Federal Express or The United States Postal Service, within the continental United States. 
    • Deliveries outside the United States are generally dispatched via the United States Postal Service, unless you prefer otherwise. 

     

    WHAT ABOUT FREE DELIVERY? 
    In some instances, our goods may be sent to your directly from the manufacturer without a delivery charge. Our Schlesinger/Korchmar and Trafalgar goods, for example, if they do not require personalization and/or gift wrap. Shipping charges will be removed from your total bill when applicable before your card is charged. 

     

    ONLINE RETURNS 

    • Sometimes, even with our assistance, we miss the mark, and selections are not the perfect match with the needs of the recipient. Should this occur, please contact us immediately for return approval. 
    • Returns must be received in new, unused, and in saleable condition by Sterling & Burke Ltd no later than 30 days after original receipt.
    • Returns may be made in-store, however, will not be processed immediately at that location. Customer service will follow-up regarding a refund.
    • Bespoke Goods, Special Orders & Personalized Goods are not available for return, exchange or credit. Deposits provided for Special Orders are nonrefundable. Delays in production are not considered reason for returning deposits or cancelling Special Orders.
    • Transportation Fees are not refundable unless we have shipped defective or incorrect goods. 

     

    IN-STORE PURCHASE RETURNS

    • In-store credit will be issued for returns made within 14 days of original purchase provided they are accompanied with receipt or valid customer information. Goods must be unused and returned in original condition and packaging.
    • Artwork, Vintage Artifacts, Bespoke Goods, Special Orders & Personalized Goods are notavailable for return, exchange or credit. 
    • Deposits provided for Special Orders are nonrefundable. Delays in production are not considered reason for refunding deposits or cancelling Special Orders. 

     

    Other Questions or Enquiries?
    Enquiries@SterlingandBurke.com
    1.800.205.7739 / +1.202.331.4244